Refund policy

We have a 30-day return policy on non perishable goods, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@reggiesnaturaltreats.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You the buyer will be responsible for return postage costs. 

You can always contact us for any return question at info@reggiesnaturaltreats.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@reggiesnaturaltreats.com.

Returns for GoughNuts Products 

Returns Procedure - If you see a red indication, or feel that a heavy duty toy is compromised return the GoughNut to:

Goughnuts UK, Mains of Forest, Memsie, Fraserburgh, Aberdeenshire, AB43 7AT.

Please include a cheque for £3.50 that covers the return of a new GoughNut back to you, or click here to pay online  All Dog Toys: Return of damaged Goughnut (tufftoys4dogs.co.uk) -  We will evaluate the  damage and return a new toy. This return or guarantee policy is one of our commitments to your dog's safety.

Please do not allow your dog to continue chewing the GoughNut if red is indicated. The red safety core is designed to give a clear indication to show when the toy is damaged and is an instruction to take the GoughNut away from the dog.

Following this instruction when you see the visible indication is a design feature to help prevent intestinal blockage. Intestinal blockage is a serious safety issue and in a worst case scenario can kill your dog. In general the chew toy is designed to withstand the aggressive chewing of your dog. However if the dog does manage to chew through to the safety indicator, it is time to return the GoughNut to us - your dog's safety is paramount.

The GoughNut is designed with diameters that are sized to make it difficult for your dog to destroy or damage the GoughNut.

It is important to know that manufacturing, like life is not perfect. Therefore whether a chew toy has a defect or your dog simply has the power to destroy a toy, as soon as the original design of the toy is compromised the toy must be taken away from the dog. This instruction will help keep your dog safe.

Any red indication is an indication to take the toy away. We will only congratulate you for taking the toy away when the smallest amount of red is present.

Many dog owners have followed our patent pending instruction showing us that the premise is working. Please make every effort to keep your dog safe.

Safety, Safety, Safety - We want your damaged GoughNut back. This is our investment into your dog's safety.

Every dog owner has the responsibility to check the toys that your dog is chewing. All toys should be taken away when damaged to help prevent blockage.

Correct sizing is as important as any safety feature. Choose a chew toy that is big in your dogs mouth. The chew toy should appear large in your dog's mouth. When you have a doubt about what size to choose, please ask a pet professional for help.

As a rule make sure the chew toy is larger in size than the distance between your dogs back molars when measuring across the jaw.